Terms & Conditions

1. About these terms

These terms and conditions (“Terms”) govern your use of the services provided by Zelly (“we”, “us”, “our”), a sole trader business based in the United Kingdom. By submitting an enquiry, creating an account, or subscribing to a plan, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you should not use our services.

We may update these Terms from time to time. If we make significant changes, we will notify you by email or by placing a notice on our website. Continued use of our services after changes have been notified constitutes your acceptance of the updated Terms.

2. Our services

Zelly provides bespoke website design, development, and hosting services for small businesses on a monthly subscription basis. Depending on your chosen plan, our services may include:

• Custom website design and development
• Domain name registration and renewal
• SSL certificate
• Secure cloud hosting
• Business email addresses
• Search engine optimisation (SEO)
• Contact forms and custom API integrations
• CMS integration, e-commerce, and online booking (Ultimate plan)
• Ongoing maintenance and support

The specific features included in each plan are described on our pricing page. We reserve the right to modify the features included in each plan, but any changes that materially reduce the features available to you will be notified at least 30 days in advance.

3. Enquiries and the design process

When you submit an enquiry through our website, we will review your requirements and contact you to gather further details. We will then create a draft website for your review.

You will be invited to create an account to view your draft design, leave comments, and request changes. We will revise the design based on your feedback until you are happy with the result.

No payment is required during the enquiry and design process. You are under no obligation to proceed to a paid subscription. If you choose not to proceed, we may retain your enquiry data in accordance with our Privacy Notice.

4. Subscriptions and payment

Starting your subscription

Your subscription begins when you select a plan and complete your first payment. Your website will be published and go live once your first payment has been successfully processed.

Billing

Subscriptions are billed monthly in advance. Payments are processed securely by Stripe. You authorise us to charge your chosen payment method on the same date each month (or the nearest available date if that date does not exist in a given month).

Prices

Current prices are displayed on our pricing page. All prices are in pounds sterling (GBP) and inclusive of VAT where applicable. We reserve the right to change our prices, but we will give you at least 30 days' written notice before any price increase takes effect. If you do not agree to a price increase, you may cancel your subscription before the new price applies.

Failed payments

If a payment fails, we will notify you and attempt to charge your payment method again. If payment remains unsuccessful after a reasonable number of attempts, we may suspend your website until the outstanding balance is paid. We will always notify you before any suspension takes effect.

5. Your right to cancel

14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Extra Charges) Regulations 2013, you have the right to cancel your subscription within 14 days of your first payment without giving any reason. To exercise this right, you must inform us of your decision by contacting us at info@zelly.studio.

If you cancel within the 14-day cooling-off period, we will refund your first payment in full within 14 days of receiving your cancellation request. If you have expressly requested that work begin during the cooling-off period (for example, by asking us to publish your website), you agree that you may be charged a proportionate amount for the service provided up to the point of cancellation.

Cancelling after the cooling-off period

You may cancel your subscription at any time after the cooling-off period by logging into your account or by emailing us at info@zelly.studio. Your cancellation will take effect at the end of your current billing period. You will continue to have access to your website until that date. No refunds are given for partial months.

6. What happens when you cancel

When your subscription ends, the following will apply:

• Website - Your website will be taken offline. We will retain your website files for 30 days after cancellation in case you wish to resubscribe. After 30 days, your website files may be permanently deleted.
• Domain name - If we registered a domain on your behalf, we will assist you in transferring it to a registrar of your choice at no additional cost, provided you request the transfer within 30 days of cancellation. If no transfer is requested, we may allow the domain to expire at the end of its current registration period.
• Email addresses - Business email addresses provided as part of your plan will stop functioning when your subscription ends. We recommend setting up alternative email arrangements before cancelling.
• Your data - Your account data and personal information will be handled in accordance with our Privacy Notice.

7. Your responsibilities

When using our services, you agree to:

• Provide accurate and complete information when submitting an enquiry and setting up your account
• Keep your account credentials secure and not share them with third parties
• Ensure that all content you provide for your website (text, images, logos, etc.) does not infringe any third party's intellectual property rights, and is not unlawful, defamatory, or offensive
• Not use our services for any unlawful purpose, including but not limited to fraud, distributing malware, or sending spam
• Notify us promptly if you become aware of any unauthorised access to your account

We reserve the right to suspend or terminate your account if you breach any of these responsibilities, after giving you reasonable notice and an opportunity to remedy the breach where possible.

8. Intellectual property

Your content

You retain ownership of all content you provide to us (text, images, logos, branding materials, etc.). By providing content to us, you grant us a licence to use it solely for the purpose of building, hosting, and maintaining your website for the duration of your subscription.

Our work

The custom website design, code, and any original creative work we produce for you remains our intellectual property. While your subscription is active, you have a licence to use the website for your business purposes. This licence ends when your subscription is cancelled.

We may use screenshots or descriptions of your website in our portfolio and marketing materials, unless you ask us not to.

Third-party assets

Where we use third-party assets (such as stock images, fonts, or open-source software) in your website, those assets remain subject to their respective licence terms.

9. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by English law

Subject to the above, we shall not be liable for:

• Any indirect, consequential, or special losses, including loss of profit, loss of business, loss of data, or loss of opportunity
• Any losses arising from circumstances beyond our reasonable control, including but not limited to internet outages, third-party service failures, natural disasters, or governmental actions

Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount you have paid to us in the 12 months preceding the claim.

We will use reasonable endeavours to ensure your website is available and functioning correctly, but we do not guarantee 100% uptime. Scheduled maintenance will be carried out at times designed to minimise disruption, and we will notify you in advance where possible.

10. Our right to suspend or terminate

We may suspend or terminate your subscription if:

• You breach these Terms and fail to remedy the breach within a reasonable period after we notify you
• Your payment method fails repeatedly and the outstanding balance remains unpaid
• You use our services for unlawful purposes or in a way that could damage our reputation or infrastructure
• We are required to do so by law or by a regulatory authority

If we terminate your subscription due to your breach, no refund will be given for any remaining period. If we discontinue our services entirely, we will give you at least 60 days' notice and assist you with migrating your website and domain.

11. Disputes

If you have a complaint about our services, please contact us at info@zelly.studio. We will do our best to resolve the issue promptly and fairly.

If we cannot resolve a dispute between us, you may refer the matter to an alternative dispute resolution (ADR) provider. We are not obliged to use ADR but will consider it on a case-by-case basis.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.

13. Contact us

If you have any questions about these Terms, please contact us:

• Email: info@zelly.studio
• Website: zelly.studio/contact