Question 1

Are there really no upfront costs?

Accepted Answer

Absolutely. There are no setup fees, no deposit, and no hidden charges. You only pay your monthly subscription once your website is live and you’re completely happy with it.

Question 2

How long does it take to build my website?

Accepted Answer

Most websites are designed, reviewed, and launched within 5–10 business days. More complex projects may take a little longer, but we keep you updated every step of the way.

Question 3

What if I don’t like the design?

Accepted Answer

We offer unlimited revisions during the design phase. We’ll keep refining until you’re completely happy — and you never pay until you approve the final design.

Question 4

Do I own my website?

Accepted Answer

The custom design and code remain our intellectual property while your subscription is active. You always own the content you provide (text, images, logos). If you cancel, we’ll help you transfer your domain at no extra cost.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time with no penalties or cancellation fees. Your website will remain live until the end of your current billing cycle.

Question 6

Can I change my plan later?

Accepted Answer

Absolutely. You can switch between plans at any time. If your business grows and you need more features, upgrading is seamless with no downtime.

Question 7

What happens if I cancel my plan?

Accepted Answer

Your website will remain live and you’ll continue to have access to all features until the end of your current billing cycle. Your website will then be taken offline. You can always resubscribe at any time and pick up where you left off.

Question 8

Which plans include business email?

Accepted Answer

Business email is included from the Growth plan (£50/month) upwards. Growth includes 1 email address, Pro includes up to 5, and Ultimate includes up to 10.

Question 9

Is hosting really included in the price?

Accepted Answer

Yes. Cloud hosting, your custom domain, and an SSL certificate are all included in every Zelly plan. There are no additional hosting fees.

Question 10

What if I need something changed on my website?

Accepted Answer

Simply get in touch with our support team and we’ll be happy to help. Minor, infrequent changes are included in all plans. For larger redesigns or additional features, we’ll discuss the scope and timeline with you.

Question 11

What kind of content changes are included?

Accepted Answer

Minor updates like changing text, swapping images, adjusting opening hours, or adding a new team member are included in all plans. For larger changes like redesigns or new features, we’ll discuss the scope with you.

Question 12

Can I use a domain I already own?

Accepted Answer

Absolutely. If you already have a domain registered elsewhere, we can point it to your new Zelly website or help you transfer it to us at no extra cost.

Question 13

What happens if my site goes down?

Accepted Answer

We monitor your site around the clock. If there’s an issue, we’re usually aware of it before you are and will work to resolve it immediately. Our hosting infrastructure provides 99.9% uptime.

Question 14

How long does it take to see SEO results?

Accepted Answer

SEO is a long-term strategy. You’ll typically start seeing improvements in search rankings within 2–6 months, depending on your industry and competition. We focus on building a strong foundation that delivers lasting results.

Question 15

Can you guarantee a #1 ranking on Google?

Accepted Answer

No legitimate SEO provider can guarantee specific rankings. What we can guarantee is that your website will be built to SEO best practices, giving you the best possible foundation to rank well.

Frequently asked questions.

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